Frequently Asked Questions
Everything you need to know about protecting your device with Loopy.
How do I determine which Loopy Case fits my phone?
We offer specific models for the latest iPhone and Samsung Galaxy devices. Please verify your exact phone model in your device settings and select the corresponding size from our product dropdown menu.
Is the loop adjustable or replaceable?
Yes, our signature loops are designed to be interchangeable. You can adjust the tension for a perfect fit or swap them out for different colors and patterns to match your style.
Do Loopy Cases support wireless charging?
While our cases are slim, the loop mechanism on the back may interfere with some wireless chargers. For the best experience, we recommend using a traditional cable or removing the loop if your charger requires a completely flat surface.
What is your shipping policy for domestic orders?
We typically process orders within 1-2 business days. Standard shipping within the United States usually takes 3-5 business days, and tracking information will be emailed to you as soon as your package ships.
What is your return and exchange policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your Loopy Case, you can return it in its original condition for a full refund or exchange it for a different model.
Are Loopy Cases covered by a warranty?
Yes, every Loopy Case comes with a lifetime warranty on the loop itself. If your loop breaks or loses its integrity through normal use, we will replace it free of charge.